TTLV: Research on domestic tourists' satisfaction with voucher services at 4-5 star accommodation establishments in Vietnam.

1. Student's full name: Pham Thi Thuy Hang 2. Gender: Female
3. Date of birth: September 23, 1991
4. Place of birth: Dinh Tien, Yen Dinh, Thanh Hoa, Vietnam
5. Student recognition decision No. 2948/2021/QD-XHNV dated December 28, 2021 of the President of the University of Social Sciences and Humanities, Vietnam National University, Hanoi
6. Changes in training process: No
7. Thesis topic: Research on domestic tourists' satisfaction with voucher services of 4-5 star accommodation establishments in Vietnam.
8. Major: Tourism Code: 8810101.01
9. Scientific advisor: Dr. Vu Anh Tu - Vietnam National Institute of Culture and Arts.
10. Summary of thesis results:
- Overview of theoretical and practical issues on satisfaction in general and accommodation voucher services in particular
- Identify factors affecting tourists' satisfaction with voucher services at 4-5 star accommodation establishments in Vietnam.
- Propose some recommendations to increase the quantity and quality attributes to enhance tourists' satisfaction with voucher services of 4-5 star accommodation establishments in Vietnam.
11. Practical application:
The research results are the basis for tourism businesses in Vietnam to understand the process and the impact of attributes on the overall satisfaction of tourists with 4-5 star accommodation voucher services in Vietnam, thereby building orientations, perfecting their products and services to meet trends and effectively exploit accommodation voucher services. In addition, the research results can be used as data and reference materials for studies on prepayment services and tourists' satisfaction in using tourism services.
12. Further research directions: Prepayment services in tourism;
13. The published works related to the thesis:
(list projects in chronological order if available)

 

1. Full name: Pham Thi Thuy Hang............ 2. Sex: Female...................................
3. Date of birth: 23 Sep 1991................... 4. Place of birth: Thanh Hoa (Vietnam)
5. Admission decision number: 2948/2021/QD-XHNV Dated 28 Dec 2021
6. Changes in academic process: No
7. Official thesis title: Researching satisfaction of domestic tourists for 4-5 stars accommodation voucher in Vietnam...................................................................................
8. Major: Tourism................................... 9. Code: 8810101.01...................
10. Supervisors: Ph.D. Vu Anh Tu - Vietnam National Institute of Culture & Arts Studies
11. Summary of the findings of the thesis:
- Overview of discussion and practical issues regarding satisfaction and hospitality services voucher.
- Identify factors affecting tourist satisfaction with Vietnam's 4-5 star accommodation voucher services.
- Propose recommendations to increase quantity and quality attributes to improve tourist satisfaction with Vietnam's 4-5 star accommodation voucher services.
12. Practical applicability:
The research results are the basis for tourism businesses in Vietnam to understand the process and operation of the attributes to the general level of satisfaction of tourists with respect to accommodation service voucher 4-5 star services in Vietnam from which to orient and build service products to meet trends and effectively exploit accommodation vouchers. In addition, the resulting research can also be used as data and reference for studies on prepayment services and customer satisfaction in tourism services.
13. Further research directions: Research prepayment services in tourism.
14. Thesis-related publications: ..............................................................................
(List them in chronological order)